Concierge FAQ
Everything below is organized around the consultation flow, so you can find answers quickly and get straight to what matters.
You begin by submitting a consultation request. After review, our team guides you through onboarding, payment, account activation, case information collection, and then scheduling for the live consultation.
Your request is screened by the team first. If the case is suitable, you receive the next onboarding steps, including payment guidance and access to the required forms.
Payment instructions are shared after the initial request is reviewed. Once payment is confirmed, account access and the rest of the consultation workflow are activated.
Diet history, medical background, appetite patterns, body-weight information, current feeding practices, and any relevant clinical reports help create a more precise consultation.
If you have bloodwork, imaging, prescriptions, or case notes, they can be very useful. They are not always mandatory, but they often improve clinical accuracy.
Both. Some families come for disease-specific nutritional support, while others want structured guidance for growth, weight control, maintenance, or long-term preventive care.
Yes. The service is designed around giving you a detailed, personalised diet prescription that you can follow at home with confidence.
Yes. Each consultation includes one follow-up session within 3 weeks, plus immediate support for food rejection or aversions up to 3 days post-prescription.
Yes. Additional interim follow-up consultations are available at a separate fee. These help with plan refinement and long-term tracking.